396Studios is a cutting edge multimedia production boutique, specializing in high impact web, print, photo and video projects, harnessing a world class team of creative professionals. Our goal is to provide clients with a comprehensive, "one-stop" solution to their media production needs, whether it be digital video, website design, corporate branding, advertising concepts, marketing collateral, copy writing, or web hosting. It is our desire to deliver the highest quality projects possible, establishing long-term relationships and positioning ourselves to adapt to the constantly evolving and convergent nature of both traditional and new media.

Where i want to go

SERVICE TERMS AND CONDITIONS :
The following terms and conditions apply to all multimedia development and web hosting services offered by 396 Studios. By accepting a quote either verbally or in writing or ordering a domain name through 396 Studios you are agreeing to the following terms and conditions.

GENERAL TERMS :

1. Quotes are valid for 28 days.
2. It is the customers responsibility to ensure that any project or web site is lawful, does not infringe any copyright or any other laws. It is also the customers responsibility to carry out any market research as to the viability and profitability of any project before accepting any quote.
3. We reserve the right to refuse services to any project that we may judge as unfit due to content or otherwise. This includes, but is not limited by, projects containing adult oriented material such as pornography, hatred towards persons belonging to any ethnic group, religion or sexual orientation, or which infringe copyright or are contrary to U.S. laws.
4. The acceptance of a commission quote either verbally or in writing shall be deemed as a contractual agreement between the Client and 396 Studios.
5. At project acceptance 396 Studios can provide an estimated completion date, however we cannot guarantee this date as a final completion date.
6. A down payment of no less than 50% of the total quoted price must be provided before project commencement.
7. Once a commission has commenced it will be completed using the information, data, text and images provided at project commencement or during the production phase. Once the production process has been completed the project will be presented to the Client who may request any changes to the project.
8. 396 Studios will initially place the Client's project on a demonstration server or deliver the appropriate disc in order that the Client may view and comment upon the project. Once the Client has approved the project a final invoice will be presented.
9. 396 Studios reserve the right to alter our prices at any time without prior notice. If a quote at an original price has been made it will be valid for 28 days and subsequently during the life of the current commission, however additional work may be charged for using the new pricing structure.
10. A Client’s project will be made available once approval of the result is given and the invoice is paid in full.
11. When a quote has been accepted and a developed project approved by the Client the invoice must be paid within 28 days regardless of the amount of content that the Client still has to provide to 396 Studios.
12. Content or features listed in the original quote but not provided during the development phase by the Client will be added at any time in the future, however invoices must be paid in full including sections which the Client still has to provide content for.
13. All material, both text and images, supplied by the Client and used in the production of the Client's project, will remain the Client's property. All such material will be assumed to be the property of the Client and free to use without fear of breach of copyright laws.
14. The copyright for all material provided by 396 Studios, such as source code, graphics, photographs, video, animation and text, will remain the property of 396 Studios until such time as payment has been made in full whereupon they will become the property of the Client.
15. 396 Studios produces projects where, in the case of web sites, every effort is made to display the pages acceptably on most popular browsers currently available, however we cannot accept responsibility for pages which do not display properly on versions of browsers released after the project is completed.
16. The Client is ultimately responsible for checking the correctness of the project before they give 396 Studios the go ahead to make it publicly available.
17. When a Client agrees that a project can be made publicly available they are agreeing that the production and development of the project has satisfied all their requirements.
    

PAYMENT :

1. By agreeing to these terms and conditions your statutory rights are not affected.
2. Our payment terms are 28 days, payment must be made by credit card or check via Google Checkout or PayPal.
   
   

HOSTING, SUPPORT AND UPDATING SERVICE AGREEMENTS :

1. 396 Studios offer annually renewable packages of hosting and updating service agreements which can be purchased as part of a package or separately. These include hosting, content updating and search engine submissions.
2. These packages are quoted for either on application or at time of quoting for a full project.
3. Hosting, support and updating services are annually renewable, package start dates are based on when the package or domain name is first registered and when the web project goes live.
4. Our content update service refers to any content, photographs or text which replaces any current content. It does not extend to producing new sections or pages unless otherwise noted.
5. New sections of a site will be quoted for on application.
6. Quoted prices generally stay the same year on year but can change depending on the amount of content updated, additional sections added, bandwidth or web space used.
7. We submit Clients’ sites to search engines, however we cannot guarantee inclusion or accept responsibility or liability if any search engine, online directory or search site submitted to as part of a web site promotion, chooses not to list a Client's web site.
8. Hosting support and updating packages are renewed annually, invoices are provided approximately one month before the renewal date, however our usual payment terms apply from the invoice date.
9. Customers wishing to cancel a hosting, support or updating package must inform us before the invoice date otherwise full annual payment will be required.
10. No partial refunds will be given for hosting, servicing or updating packages cancelled during the current agreements time period.
11. While we and our hosting partners take many steps to ensure that Clients’ sites are always backed-up it is the Clients responsibility to inform us when they make a change to the site so that we can then backup that specific part. For example databases of database driven sites.
12. We work with our hosting partners to ensure maximum uptime for your website but we can not be held responsible for periods of downtime to either the web or email servers.
13. We do not offer support for your Dial up or Broadband connection to the internet – this is the responsibility of your ISP.

396 Studios will reserve the right to alter any of the above terms and conditions at any time.

Where i want to go

Our main goal is to create a stress free experience. Below is a friendly tour of our design process for a new project (website or logo and graphics design):

PLANNING THE PROJECT :
First off we like to sit and talk with you about your project, and to get a clear idea of what you are looking for. We usually request that you send us at least 3 samples or websites that you like. This will help us to understand what look and feel we can aim for with the new design. Once we have agreement on the project details we move to the design process below.

DESIGN AND CODING :
We start by designing the first mock-up and send it to you for feedback. We usually have 3 back and forth emails to fine tune the design to your liking.

Once you are happy with the final design we code your site into css and xhtml and post it online for you to view. (you will be given a link to view the new design on our server) We then add content if needed and work out any interface issues that need fixing. Once the site is complete we can then upload it to your server and point your domain to the new site.

COMPLETING THE PROJECT :
We suggest that you register your domain name through Godaddy.com.  Then you can send us your information so we can set up your hosting. We offer affordable yearly hosting packages starting at $10 monthly or $120 yearly. We can manage your content and add new pages and functions to your site as your business grows. This is quite affordable as we charge very reasonable rates for maintaining your site.